DELIVERY TERMS – SOUTH AFRICA

 

COLLECTION

Select collection during checkout and collect your order at any time that is convenient for you during trading hours from 10 Gough road, Pietermaritzburg, 3201. (Monday to Friday 9am – 4pm)

Subject to stock availability and receipt of payment, orders will be processed within 7 working days from date of payment reflecting. You will receive an email notifying you when your order is ready for collection. You will need proof of ID to collect your order.

 

DOOR TO DOOR DELIVERY

Subject to stock availability and receipt of payment, orders will be processed within 7 working days from date of payment reflecting.

Orders of R650.00 or more qualify for free shipping within South Africa only.

For orders less than R650.00 courier charges will apply.

Our Scented Room reserves the right to use their preferred courier service depending on your location. If you located outside of a main centre, Our Scented Room reserves the right to deliver goods purchased via post, request an alternative address, or request further payment for additional delivery fees.

To ensure that your goodies get to you safe and sound (and on time), Our Scented Room makes use of door-to-door courier services. You will be notified upon dispatch of your order and rest assured – we can track your package at every moment as it makes it way to you.

Main centres are classified as:

  • Gauteng – All cities and towns within
  • Free state – Kroonstad, Welkom, Bloemfontein
  • KwaZulu-Natal – Ladysmith, Pietermaritzburg, Durban (and surrounding suburbs), Richards bay, Port Shepstone
  • Limpopo – Bella Bella, Polokwane
  • Mpumalanga – Witbank, Middelburg, Nelspruit
  • North West – Brits, Rustenburg, Potchefstroom, Klerksdorp
  • Western Cape – Cape Town and surround suburbs, Stellenbosch, Somerset West, George
  • Northern Cape – Kimberly
  • Eastern Cape – Port Elizabeth, East London,

Courier fees are subject to change due to supplier charge increases. Should the courier fees be more than charged upon checkout, Our Scented Room reserves the right to charge additional courier fees.

 

 DATE OF DISPATCH VS COURIER LEAD TIME

Subject to stock availability and receipt of payment, orders will be processed within 7 working days from date of payment reflecting and handed over to our courier company for delivery (i.e. date of dispatch).

You will be notified once the order has been dispatched and a reference number will be given to you. Orders will take approximately 3-5 working days from date of dispatch (i.e. Courier lead time).

Our Scented Room uses the services of a reputable courier company to ensure the timeous delivery of your order. However, unforeseen circumstances may cause delays. Should these circumstances arise, Our Scented Room will ensue its best efforts to get your order to you, however we cannot be held liable for such delays.

Please provide for extra delivery time over public and / or religious holidays.

If the address is not a postal but a physical address, please make sure that someone will always be available to receive the order.

If the courier is unsuccessful in his attempt to deliver the ordered goods and the order is returned to Our Scented Room, you will be charged an additional 10% handling fee.

Our Scented Room does not take responsibility for stolen items, late deliveries or damage caused during the courier of the items. We will ensure that the order is packaged and wrapped as best as possible.

Should you wish to use your own courier services to collect your order from Our Scented Room, we will gladly assist. No refund or rebate will be provided for the courier charges should you opt to use your own courier services. Furthermore, we do not take responsibility whatsoever for the order once the courier service has collected the items.

Missing or stolen items, late deliveries or damage caused during the use of your own courier of the items will not be subject to replacement or refund.

 

DELIVERY TERMS – INTERNATIONAL

Our Scented Room can deliver internationally, however, please note that our delivery fees for international orders will vary and will be invoiced separately. It must be noted that every country has its own import and export laws and our delivery fee will not include this fee which the customs department may levy on your order.

Orders will take approximately 7-10 working days from date of dispatch (i.e. Courier lead time).

Our Scented Room uses the services of a reputable courier company to ensure the timeous delivery of your order. However, unforeseen circumstances may cause delays. Should these circumstances arise, Our Scented Room will ensue its best efforts to get your order to you, however we cannot be held liable for such delays. If the address is not a postal but a physical address, please make sure that someone will always be available to receive the order.

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