FREQUENTLY ASKED QUESTIONS

Shipping and Returns

Are shipping costs included in the price?
All local orders enjoy free delivery for purchases over R650. All order s under R650 will be charged R130 courier fee. Should you be located in an outlying area, Our Scented Room reserves the right to deliver goods purchased via post, request an alternative address, or request further payment for additional delivery fees.

Do you ship Internationally?
Yes, we do deliver internationally, however, please note that our delivery fees for international orders will vary and will be invoiced separately. It must be noted that every country has its own import and export laws and our delivery fee will not include this fee which the customs department may levy on your order.

How long will my order take to arrive?
Orders will be processed within 7 business days from date of payment reflecting and handed over to our courier company for delivery (i.e. date of dispatch). You will be notified once the order has been dispatched and a reference number will be given to you. Local orders will take approximately 3-5 working days from date of dispatch. International orders will take approximately 7-10 working days from date of dispatch.

Can I track my order?
Yes, you can. You will receive your tracking information with your shipping confirmation email.

Can I return or exchange my order?
Please have a look at our returns policy or email us with any queries you may have info@ourscentedroom.com

Queries

I am having a problem buying online.
If you are experiencing any technical difficulties when making a purchase online, please contact Jenna on info@ourscentedroom.com

Can we come and browse products at your store?
We are situated at 10 Gough Road in Pietermaritzburg. Our opening times due to COVID-19 are from Monday to Friday 9 am – 4 pm.

Where are you located and what are your business hours?
We are situated at 10 Gough Road in Pietermaritzburg. Our opening times due to COVID-19 are from Monday to Friday 9 am – 4 pm.

Are you open on Saturdays?
No, we are not. Our business hours are from Monday to Friday 9 am – 4 pm.

What payment options do you offer?
We offer payment via credit card (Visa and Mastercard) through our Paygate portal.

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